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These Terms of Service (“Terms”) govern your use of the Shopify apps provided by OctaApp (“we”, “us”, or “our”), including the Octa Accessibility Widget (collectively, the “App”). By installing or using the App on your Shopify store, you agree to be bound by these Terms.
OctaApp is not owned or operated by Shopify Inc. (“Shopify”). Your use of the Shopify platform is governed by Shopify’s own terms and policies. These Terms apply only to our App and how it interacts with your Shopify store.
To use the App, you must have a valid Shopify store and install the App via the Shopify App Store or through your Shopify admin interface. During installation, you may be asked to grant certain permissions so the App can function properly (for example, reading basic store information or managing app billing).
You agree to use the App only for lawful purposes and in accordance with these Terms and any applicable laws. You are responsible for:
The Octa Accessibility Widget is intended to improve the usability and accessibility of your storefront for visitors. It does not guarantee legal compliance with any specific accessibility standard (such as WCAG or ADA), and you remain responsible for your store’s compliance.
If the App includes paid plans or subscriptions, billing is handled directly through Shopify’s app billing system. You will see applicable pricing, trial periods (if any), and recurring charges in the Shopify App Store or in your Shopify admin when approving the charge.
By approving a paid plan, you authorize Shopify to charge your preferred payment method in accordance with the plan’s terms. You can uninstall the App at any time from your Shopify admin, which will typically stop future recurring charges in line with Shopify’s billing rules.
The App may offer a free plan with limited features and one or more paid “Pro” plans with additional functionality (for example, widget branding customization or advanced controls).
We reserve the right to modify the features included in each plan, introduce new plans, or adjust pricing in the future. Any changes to pricing or features for existing merchants will follow Shopify’s policies and, where required, will be communicated in advance.
We provide app support via email at [email protected]. While we strive to respond quickly, we do not guarantee any specific response time or resolution time.
The App, including its code, design, branding, and documentation, is owned by OctaApp or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the App on your Shopify store while it is installed and in compliance with these Terms.
You may not copy, modify, reverse engineer, or redistribute the App outside of what is permitted by Shopify’s platform and these Terms.
Our handling of data is described in our Privacy Policy. By using the App, you acknowledge that you have read and understood the Privacy Policy.
We may update or modify the App from time to time, for example, to fix bugs, add features, improve performance, or comply with Shopify’s requirements. We will try to avoid changes that materially disrupt your store, but we reserve the right to modify or discontinue parts of the App at our discretion.
You may stop using the App at any time by uninstalling it from your Shopify store. We may suspend or terminate your access to the App if:
The App is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. We do not warrant that the App will be error-free, uninterrupted, or that it will meet your specific requirements.
To the maximum extent permitted by law, OctaApp will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of or in connection with your use of the App.
In any case, our total liability for any claim related to the App will be limited to the amount you have paid for the App in the six (6) months preceding the event giving rise to the claim (if any).
We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the App after the changes take effect constitutes acceptance of the updated Terms.
If you have any questions about these Terms or our apps, please contact us at:
Email: [email protected]